This morning, I received a message from a Carousell buyer that she is cancelling a transaction, because she bought an e-book version of the book she placed an offer for on my listings. And she hopes that I am not mad.
Taking emotions out of the picture, I have to say this buyer is unwise. She does not understand the workings of such online platforms, where both the buyer and seller are protected by the review system. I contemplated (after all, I don't want to be nasty!) leaving a bad review. Partly because we are at the mercy of each other leaving reviews.
It is said that Singaporean loves to complain. Yet, in times where online platforms become so prevalent in our daily life, we increasingly rely on trust to see through the many transactions. Obike has to trust commuters to park the bikes at designated areas. Grab drivers and passengers has to trust each other turning up at designated time and place. Caurosell buyers and sellers has to trust that goods transaction goes through after offers are made. And if it fails regularly, the system breaks down. Thankfully we also have technology to back us up. Review systems builds reputation, GPS tells us the exact location of all parties, Fault reporting system gathers information on spoiled bike. I think technology and the media helped provide surveillance, and in many ways ensured the smooth functioning of our day to day life.
So back to the incident. I left a neutral review, because I believe buyer will shop more responsibly and follow through an offer made; and seller will be more cautious when dealing with a untrustworthy buyer.
Moral of story: Don't SUAY KUAN!
